Headsets with active noise cancelling technology block high frequency sounds, and can also emit sound waves that cancel out lower frequency sounds, enabling the user to focus on the caller. That’s why noise cancellation is important when choosing a headset. Many call centers are located in open office environments and can be crowded and noisy.īackground noise can lengthen call times, distract your employees and disturb the important conversations they are having with callers and customers. Look for lightweight materials and ergonomic features when choosing headsets for your call center. They need to feel fresh and motivated when talking with callers and a heavy clumsy headset is the last thing they need. Headset comfort is just as important as durability.Ĭall center employees work long hours taking and receiving calls and the headset is their most important tool. Look for headsets made of quality materials, such as surgical steel, and be sure to check the warranty. Despite its comfort, it doesn’t come with many features. You lose the background noise of the game or in a call center. Besides the other features, this gaming headset also has a noise-reducing microphone that attempts to pick up only the user’s voice. Headsets that can be easily broken or damaged reduce call center efficiency, increase frustration among employees and can be costly to replace. The Razer Carcharias Gaming Headset fits over-the-ear. Headsets are critical for the successful operation of a call center, so quality and durability are also important considerations. Look for vendors with a wide selection of styles to choose from. Most call centers utilize dual earpieces to ensure maximum audio quality for the user and the caller. There are many types of headsets – from single and dual earpieces to over the head or behind the ear earpieces. A well-designed headset must have the latest audio technology, innovative features that make it easy to set up, use and upgrade – as well as looking smart and feeling comfortable. Let’s take a look:Īs Steve Jobs once said, “Design is not just what it looks like and feels like. The first step is to understand the needs of your employees and find out what will work best for your call center and the services you provide. Design, durability, noise cancellation capabilities and compatibility are just a few of the considerations you need to make. Our team has carried out all the necessary. Thanks to our team’s outstanding efforts, 100 of call centers equipped with Lexound headsets continue to be loyal to our brand. Lexound supplies thousands of companies worldwide. There are many factors to consider when choosing headsets for a call center. Lexound is a leading producer of dynamic audio headsets, especially designed to meet the high demands of call centers.
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